Optimisation and Feasibility Study of APP Service Design Based on User Experience Psychology
, and
Mar 17, 2025
About this article
Published Online: Mar 17, 2025
Received: Oct 13, 2024
Accepted: Feb 08, 2025
DOI: https://doi.org/10.2478/amns-2025-0250
Keywords
© 2025 Fan Zhang et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Figure 1.
Figure 2.
Figure 3.
Figure 4.
Figure 5.
Figure 6.
Figure 7.
Descriptive statistical analysis of variables
| Variable | Mean | SD | Min | Max |
|---|---|---|---|---|
| The app service feasibility | 3.645 | 0.865 | 1 | 5 |
| App service effectiveness | 3.785 | 0.862 | 1 | 5 |
| App service stability | 3.725 | 0.756 | 1 | 5 |
| App service controllability | 3.796 | 0.785 | 1 | 5 |
| App service satisfaction | 3.789 | 0.855 | 1 | 5 |
| App visual design | 3.945 | 0.981 | 1 | 5 |
| App information framework | 3.846 | 0.762 | 1 | 5 |
| App service feasibility (fill the missing value) | 3.561 | 0.645 | 1 | 5 |
| App service effectiveness (fill missing values) | 3.645 | 0.658 | 1 | 5 |
| App service stability (fill missing values) | 3.654 | 0.635 | 1 | 5 |
| App service controllability (fill missing values) | 3.678 | 0.645 | 1 | 5 |
| App service satisfaction (fill missing values) | 3.785 | 0.647 | 1 | 5 |
| App visual design (fill missing values) | 3.356 | 0.678 | 1 | 5 |
| App information framework (fill missing values) | 3.598 | 0.755 | 1 | 5 |
| Age: (year of birthright) | / | / | / | / |
| After 00 | 0.345 | 0.485 | 0 | 1 |
| After 95 | 0.264 | 0.436 | 0 | 1 |
| After 90 | 0.155 | 0.359 | 0 | 1 |
| After 85 | 0.025 | 0.239 | 0 | 1 |
| After 80 | 0.083 | 0.312 | 0 | 1 |
| After 75 | 0.056 | 0.257 | 0 | 1 |
| Before 75 | 0.036 | 0.355 | 0 | 1 |
| Highest degree: junior high school and below | / | / | / | / |
| High school | 0.265 | 0.462 | 0 | 1 |
| Undergraduate or college | 0.465 | 0.563 | 0 | 1 |
| Graduate student | 0.063 | 0.248 | 0 | 1 |
| Monthly income: 3000 yuan | / | / | / | / |
| 3000-6000 yuan | 0.466 | 0.496 | 0 | 1 |
| 6000-10,000 yuan | 0.185 | 0.365 | 0 | 1 |
| 10000 20,000 yuan | 0.085 | 0.266 | 0 | 1 |
| Over 20,000 yuan | 0.026 | 0.156 | 0 | 1 |
Kano attribute classification
| User demand | Not providing this function (reverse problem) | |||||
|---|---|---|---|---|---|---|
| Like | Of course | It doesn’t | Tolerable | Dislike | ||
| Provide this function (forward problem) | Like | Q | A | A | A | O |
| Of course | R | I | I | I | M | |
| It doesn’t | R | I | I | I | M | |
| Tolerable | R | I | I | I | M | |
| Dislike | R | R | R | R | Q | |
Evaluation details
| Evaluation dimension | Evaluation details |
|---|---|
| Validity | The interface can effectively help the user to complete the task |
| The interface function has good guidance | |
| Stability | The interface has a good fault tolerance |
| The interaction page of different functions is consistent | |
| Controllable | Is the interface easy to learn |
| Can users get control of the app in the process | |
| The interface provides timely and effective feedback on user operations | |
| Satisfaction | The level of satisfaction for the app |
| Visual design | The text on the interface is easy to recognize |
| The icon in the interface is clear and unambiguous | |
| The color of the interface is appropriate | |
| The interface layout is reasonable and clear | |
| The important function entrance keys in the interface are clearly highlighted | |
| The overall vision of the page is focused on experience | |
| Information framework | Can the interface provide clear and effective navigation |
| The information provided by the interface is well understood | |
| The depth of each function in the page is reasonable |