An Exploration of the Role of Quantitative Management Techniques in Public Service Satisfaction Enhancement

Pubblicato online: 05 ago 2024

Ricevuto: 09 apr 2024

Accettato: 29 giu 2024

DOI: https://doi.org/10.2478/amns-2024-2146

Parole chiave

<kwd>Quantitative Kano model</kwd>, <kwd>Independent sample t-test</kwd>, <kwd>Quantitative management techniques</kwd>, <kwd>Public service satisfaction</kwd>

© 2024 Lili Zhu, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.