An Exploration of the Role of Quantitative Management Techniques in Public Service Satisfaction Enhancement

Publicado en línea: 05 ago 2024

Recibido: 09 abr 2024

Aceptado: 29 jun 2024

DOI: https://doi.org/10.2478/amns-2024-2146

Palabras clave

<kwd>Quantitative Kano model</kwd>, <kwd>Independent sample t-test</kwd>, <kwd>Quantitative management techniques</kwd>, <kwd>Public service satisfaction</kwd>

© 2024 Lili Zhu, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.