Research on Informationization Construction and Management Innovation of Hotel Industry in the Rapid Development of Tourism Market

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Kano model analysis results

Secondary indicator	A	O	M	I	R	Q	Classification result	Better	Worse
X11	51.00%	16.00%	5.00%	25.00%	1.00%	2.00%	A	69.07%	-21.65%
X12	37.00%	24.00%	15.00%	21.00%	3.00%	0.00%	A	62.89%	-40.21%
X13	11.00%	21.00%	14.00%	47.00%	7.00%	0.00%	I	34.41%	-37.63%
X21	15.00%	21.00%	45.00%	12.00%	6.00%	1.00%	M	38.71%	-70.97%
X22	48.00%	13.00%	16.00%	14.00%	8.00%	1.00%	A	67.03%	-31.87%
X23	25.00%	32.00%	18.00%	17.00%	6.00%	2.00%	O	61.96%	-54.35%
X24	21.00%	41.00%	11.00%	18.00%	9.00%	0.00%	O	68.13%	-57.14%
X31	21.00%	43.00%	12.00%	17.00%	6.00%	1.00%	O	68.82%	-59.14%
X32	22.00%	39.00%	18.00%	15.00%	4.00%	2.00%	O	64.89%	-60.64%
X33	39.00%	16.00%	24.00%	18.00%	2.00%	1.00%	A	56.70%	-41.24%
X41	22.00%	11.00%	44.00%	15.00%	7.00%	1.00%	M	35.87%	-59.78%
X42	17.00%	21.00%	43.00%	13.00%	6.00%	0.00%	M	40.43%	-68.09%
X43	12.00%	15.00%	21.00%	47.00%	5.00%	0.00%	I	28.42%	-37.89%
X44	19.00%	24.00%	12.00%	42.00%	3.00%	0.00%	I	44.33%	-37.11%
X45	48.00%	14.00%	21.00%	12.00%	5.00%	0.00%	A	65.26%	-36.84%
X46	24.00%	11.00%	47.00%	10.00%	7.00%	1.00%	M	38.04%	-63.04%
X51	16.00%	13.00%	48.00%	21.00%	2.00%	0.00%	M	29.59%	-62.24%
X52	21.00%	18.00%	18.00%	39.00%	4.00%	0.00%	I	40.63%	-37.50%
X53	12.00%	47.00%	11.00%	24.00%	5.00%	1.00%	O	62.77%	-61.70%
X61	12.00%	18.00%	42.00%	21.00%	5.00%	2.00%	M	32.26%	-64.52%

KMO value and Bartlett’s test of formal items

Dimension	Sample enough of the KMO metric	Bartlett test of sphericity
		Approximate chi square	df	Sig.
Hotel image	0.826	8981.537	36	0.000
Room service	0.874	2785.319	12	0.000
Catering service	0.885	4614.528	58	0.000
Employee quality	0.876	4563.441	74	0.000
Support system	0.908	4511.342	35	0.000
Performance ratio	0.872	3375.165	28	0.000

Classification criteria for evaluation results of Kano model

Function/service		Negative problem
		Dislike (1 point)	Tolerable (2 point)	Indifferent (3 point)	It should be (4 point)	Like (5 point)
Positive problem	Dislike (1 point)	Q	R	R	R	R
	Tolerable (2 point)	M	I	I	I	R
	Indifferent (3 point)	M	I	I	I	R
	It should be (4 point)	M	I	I	I	R
	Like (5 point)	O	A	A	A	O

Validation factor analysis fitting index results of the scale

	Absolute fitting index					Relative fitting index
	χ2	χ2/df	GFI	RMR	RMSEA	NFI	TLI	CFI
Judgment standard		<3	>0.9	<0.05	<0.05	>0.9	>0.9	>0.9
Hotel image	3062.838	2.601	0.98	0.015	0.041	0.987	0.992	0.985
Room service	2347.426	2.811	0.959	0.017	0.035	0.917	0.945	0.908
Catering service	2216.888	1.209	0.942	0.047	0.036	0.963	0.971	0.969
Employee quality	2399.591	2.712	0.912	0.043	0.049	0.912	0.953	0.916
Support system	1467.463	2.638	0.971	0.031	0.036	0.936	0.959	0.971
Performance ratio	1690.954	2.723	0.919	0.036	0.032	0.914	0.969	0.911

Require criteria for KMO

KMO value	Judging criteria	KMO value	Judging criteria
0.9≤KMO<1.0	Very suitable	0.6≤KMO<0.7	Passable
0.8≤KMO<0.9	Fit	0.5≤KMO<0.6	Not very suitable
0.7≤KMO<0.8	General	KMO<0.5	Extremely unsuitable

Reliability test results of scale

Dimension	Problem number	Cronbach’s α
Hotel image	3	0.851
Room service	4	0.876
Catering service	3	0.854
Employee quality	6	0.908
Support system	3	0.842
Performance ratio	1	0.873